Customer Experience

Delivering a great customer experience remains an important focus for our Company. To support our growth and better meet the needs of our customers, in January 2009 we announced that we are moving our billing and customer care system to the Convergys platform. We chose this state-of-the-art system for its reliability, efficiency and scalability. We believe the change will not only improve the customer experience, but also help reduce churn and increase penetration.

For our customers, this new system will make Cricket even easier to do business with. By consolidating all customer account and transaction information into a single solution, the new system is expected to enhance the speed to market for our innovative products and services as well as deliver an “always on” customer service and sales environment. This system change is expected to support our growing portfolio of wireless voice, broadband and prepaid service offerings, while lowering the total cost of billing and customer care operations.

The new billing system is just one way we are improving our customer support by increasing the level of services through our call centers and distribution network.