Privacy Policy Q&A

Cricket asks you for information such as your name, address or telephone number in order to conduct business. We use this information to maintain and bill your account, monitor and improve our network, and to let you know about promotions or new products that might be of interest to you.

Cricket works constantly to safeguard your personal information, and we’ve adopted a strong privacy policy that strictly limits what Cricket can do with information we collect about you as a customer. Cricket also makes it easy for you to control the use of your personal information for marketing purposes.

We encourage you to read the complete text of our privacy policy.

Privacy Policy Q and A:

Q: What will Cricket do with my name, address and other information I provide when I become a customer?
A: Cricket has adopted a strong privacy policy that limits what Cricket can do with customer information. Cricket will use information about you to maintain and improve our network, improve products and services, learn more about your needs as a customer, select and send advertisements or promotions that may be of interest to you, cooperate with law enforcement, or to create reports. These reports contain personally-identifiable information only in aggregate form. For more information CLICK HERE

Q: What if I don’t want my personal information used for marketing purposes?
A: Cricket will not use information about you for marketing purposes if you tell us not to do so. As a Cricket customer, you can choose not to share your name, address, phone number or e-mail address with any third-party company without your prior consent. Cricket has made it easy for you to tell us about your privacy needs. Click here if you would like to do this over the web. Or, you can write us at Cricket Communications, Inc. Privacy Desk, P.O. Box 123-109, San Diego, CA 92121-4311 or call us at 1-866-CRICKET.

Q: If I have told Cricket that I do not wish my information to be used for marketing purposes, do I need to tell Cricket about a change in address, home phone number or other information?
A: Yes. Cricket uses this information to handle billing and account information, maintain and improve our network, guard against fraud or abuse, or in cooperation with law enforcement as required by law. For more information, please see the Terms and Conditions of Service brochure that was included with your Cricket phone.